This guide walks you through how to cancel your subscription and clearly explains what happens after cancellation, including billing, usage fees, and experiment status.
Important note: This article covers subscription cancellation only. It does not include app uninstallation or data deletion.
What You Should Know Before Canceling
Before canceling your GemX subscription, keep the following in mind:
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GemX subscriptions are managed through Shopify App Store billing
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Cancellation does not take effect immediately
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You will not be charged for future billing periods
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GemX does not provide refunds or credits for unused time in the current billing cycle
In short, you can cancel at any time, but your subscription will remain active until the end of the current billing cycle.
How to Cancel Your GemX Subscription
You can cancel your GemX subscription directly from your Shopify admin, no support request is required.
Follow these instructions to cancel your GemX subscription safely
Step 1: Access your Shopify Admin.
Step 2: Navigate to Settings > Apps and sales channels.
Step 3: Select GemX and click Cancel subscription.
Step 4: Confirm the cancellation.
Once confirmed, your subscription will be marked as canceled and scheduled to end at the conclusion of the current billing cycle.
When Does the Cancellation Take Effect?
Canceling your GemX subscription does not stop the service immediately.
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Your subscription remains active until the end of the current billing cycle
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You can continue accessing GemX features during this period
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No new subscription charges will be created for the next cycle
This behavior follows Shopify’s standard billing model for app subscriptions.
Learn more: GemX's Terms of Service
What Happens After You Cancel GemX
After canceling your subscription, several changes occur across experiments, access, and billing.
Testing campaigns activity
Please be aware that after your cancellation, all your testing campaigns will be affected:
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All running experiments will be stopped
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No new traffic will be split between variants
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GemX will stop collecting new experiment data
Any changes made by winning variants will not be automatically applied unless you had already finalized them before cancellation.
Access to GemX
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You can continue accessing the GemX dashboard until the billing cycle ends
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After the subscription expires, access to paid features will be disabled
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You can resubscribe at any time if you want to resume using GemX
Canceled subscriptions do not automatically resume previous experiments if you re-subscribe later.
Your Billing After Cancellation
Billing behavior after cancellation follows Shopify’s billing rules and GemX pricing logic.
Subscription fees
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Your current subscription fee remains valid until the end of the billing cycle
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You will not be charged any new subscription fees after that
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Unused time in the current cycle is not refundable
Usage fees
GemX usage fees are calculated separately from subscription fees and follow these rules:
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Usage fees apply only after your store’s revenue reaches $20,000 within a calendar month
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Fees are calculated based on actual daily usage
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The calculation window follows the calendar month, not the billing cycle
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Usage fees are charged at the end of the current billing cycle
Important note: The usage fee is only applied for users subscribed to the Funnel Optimize plan and whose monthly store revenue reached $20K.
If you cancel your subscription mid-month:
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Usage fees are calculated from the day your store reaches the $20,000 threshold
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Fees are prorated based on actual usage days within that month
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The final usage fee (if applicable) will still be charged at the end of the billing cycle
Canceling your subscription does not retroactively remove usage fees that have already accrued.
Learn more: Please refer to this article for more information about the usage fee in GemX.
Refunds and Credits
GemX does not offer refunds or credits for any portion of the billing period remaining at the time of cancellation.
This includes:
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Unused subscription time
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Unused features or services
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Partial usage within a billing cycle
Refunds or credits are only provided if required by applicable law.
Can I Resubscribe to the GemX Plan Later
Yes. You can resubscribe to GemX at any time from the Shopify App Store or from GemX in-app.
If you re-subscribe:
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You regain access to the GemX dashboard and features
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Previous experiments will not automatically resume
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New experiments must be created manually
Please note that re-subscribing does not restore stopped experiments by default.
FAQs about Plan Cancellation in GemX
